Fibrart is one of the few companies in the world with hands-on experience in managing and operating water parks, as it has actively participated in the management and administration of water parks, accumulating years of experience in the handling and operations which are necessary to conduct a new project or improve an existing one.
Some important points for operating a water park is having the best specialized personnel, motivated and trained, as well as perfect planning of maintenance and operations of the peak demand to always have the installed park capacity at the same level as the demand.
Nowadays there are good tourist administration schools which allow you to access young personnel with specialized studies in hospitality and entertainment, who can further specialize and make their career in water parks and for this reason there is no problem in acquiring young and highly trained personnel. This enables you to meet any public demand in any circumstance, as well as deriving the best possible benefits from your park.
Because a water park is a business which always navigates the waves, its personnel should be qualified, be able to swim and be trained in handling a crisis, able to conduct CPR (cardio respiratory aid) and create a sense of calm in any storm without the need of being the boss.
For the above reasons you should be strict in the rules, as accidents are the worst possible business card for a park and rules are the only thing which protects the users, personnel and business from trouble, therefore the most intelligent thing to do is have the most efficient and objective rules of conduct and see to their fulfillment at all times.
This is regardless of whether the business is a large water park, a resort hotel or a water area within an event room, the risk is the same for any user and therefore the supervision and administration of the risk cannot be simply delegated to the user because his interest are not in line with those of the business.
Having said that it is very important to continually listen to the client and create channels of communication, which can be opened widely thanks to social media, exit interviews and suggestion boxes. Closing communication with the park’s users is the first step to closing your business.
Speaking of closing your business, for the majority of parks there is a great difference between high and low season, so much so that currently many parks close for the low season, which creates the perfect moment to start the projects which cannot be done in regular season such as: adapt or remodel entire sections of the park, hotel, condo, spa, etc… as well as a construction of a new attraction for the coming season (contact us and we will surely give you some ideas…).
And finally a very important part of the park’s operations is its promotion, for the coming season, the high season (the long weekend, vacation or festivities) and even for the low season so that it can be used for private closed-door events where the open spaces and shadowy attractions are a good option for both private and public events which interfere less with your regular customers. Constant promotion and the use of social networks to maintain the connection of the users with our park, hotel, club, spa, event room or any other type of business.
The operation of a park will never be boring, but regardless of whether it is a large water park or just a business with a small water section the purpose will be to make the people come, have fun and stay for as long as possible thanks to good attractions and personal service which will make people recommend us to more visitors and create a positive brand which can be maintained for a long time in the water entertainment market.